One ID Check for Your Balance
One check at the start saves a headache later. When the name on your document matches the name on your account, nobody else can walk into your wallet and pull a payout out. Upload a photo of your National ID or passport, take a selfie in decent light, and add the wallet number you pay from. Bright light and a plain background
clear faster than a dim room, so take the photo near a window. Once the check closes, the cashier no longer asks and your rails stay open. Accepted ID depends on local law and eligible regions.
- Start in the cashier — Verification lives inside your account, not in a separate app. Open the profile area and tap the ID check prompt to see exactly what is still missing.
- Photograph your ID — Use a National ID or passport, lay it on a plain surface, and take the shot in daylight. All four corners need to sit inside the frame and the text must stay readable.
- Take the selfie — Hold the phone at eye level in a bright room and follow the on-screen prompt. Glare, a dark background or a cap over your face is the usual reason a selfie bounces.
- Confirm your wallet — Add the bKash, Nagad or Rocket number you pay from. Matching it to your own handset keeps payouts pointing at you and nobody else.