Reference

What Our Privacy Policy Covers

This policy explains what we collect when you open an account and fund it through bKash, Nagad or Rocket, and what we never touch. We keep the wording plain on purpose, so you can read it once and know exactly where your details sit.

Account details you give usWallet transaction recordsDevice and login dataYour request rightsBangladesh support contact
cck444 What Our Privacy Policy Covers
DATA REQUESTS

How to Reach Us About Your Data

You can ask us for a copy of your account data, ask for a correction, or ask us to close the account and stop storing what we no longer need. Send the request from the mobile number registered on your account so we can match you without extra steps. If you write from a new number, expect a verification check first — that protects you, not us.

Team online

Live chat from your account

Sign in, open the chat window and tell the agent you have a data request. Chat is the quickest path because the agent can already see your account and confirm the registered mobile number on the spot.

Email the privacy desk

Write to our privacy contact with your registered mobile number and what you need — a copy, a correction or closure. Keep the subject line short and attach nothing unless the agent asks for it.

Request through account settings

Your account area shows the details we hold. Check the mobile number and wallet there first; if something is wrong, raise it with support and we will correct the record after a short verification.

HOW WE HANDLE IT

Storage, Cookies and Account Security

Data handling is mostly boring on purpose: encrypt the connection, limit who inside the team can open a full account record, and keep wallet transaction logs only as long as accounting and dispute rules require. Cookies do a narrow job here — keeping you signed in, remembering your language, and letting us see which pages load slowly on mobile networks. You can clear them in your browser, though you will need to sign in again each time.

Login and OTP checks

Every sign-in on a new device asks for a one-time code sent to your registered mobile number. That code is the main lock on your account, so never forward it to anyone, even someone claiming to be from support.

Who sees your record

Only the staff who need the record to process a bKash, Nagad or Rocket payment or answer your query can open it. Access is logged, and a full record is not something an agent can browse out of curiosity.

How long we keep it

Wallet transaction references stay while an account is open and for the period accounting and dispute rules require afterwards. Login logs are kept shorter. When the record is no longer needed, it is removed rather than left sitting.

Changes to this policy

If we change how we handle data, the updated wording appears on this page before it takes effect. Sign in after a change and the notice in your account area tells you what moved, so nothing shifts quietly in the background.

Privacy Questions You Might Ask

These are the questions our Bangladesh support team answers most often about account data and wallet records. If yours is not here, the chat window is open once you sign in.

Your name, mobile number, date of birth and the wallet number you register, plus transaction references for each bKash, Nagad or Rocket payment and basic login logs such as device type. We do not collect your wallet PIN.

No. You enter the PIN inside the bKash or Nagad app, on your own phone, when you confirm a payment. Our side only receives the transaction reference and the amount, never the PIN itself.

Yes. Write from your registered mobile number through chat or email and ask for a copy of your account record. We verify the number first, then send what we hold on the account.

Request closure through support and we will close the account. Some wallet transaction references must stay for the period accounting and dispute rules require, and we tell you which ones before anything is removed.

Only where it is needed to run the account: payment verification, fraud checks or a legal request. We do not sell account data, and we do not hand your mobile number to outside marketing lists.

An inactive account still holds the records needed for accounting and dispute rules. Once that period ends, we remove what is no longer required instead of keeping the full record indefinitely.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.